ITIL Performance Management Solution - As most IT professionals know, the Information Technology Infrastructure Library (ITIL) helps to identify good processes, practices, and structures for IT organizations, giving them a framework to make well-informed decisions about services as well as service delivery and support. It can be a key enabler for many IT initiatives, including network management, application performance management, application performance monitoring, capacity planning, and more. ITIL is a good step in getting IT infrastructure and applications adequately defined, designed, built, and operated. However, it is often assumed that the data required to make those informed decisions is readily available. But is it?
ITIL Processes As with any business department, data is essential to managing IT and implementing ITIL. However, without an effective way to capture, organize, and analyze it, the data is meaningless. Unfortunately, in most businesses, critical decision-making data is siloed by technology or department. Application, network, web, database, and storage teams all have their own tools to manage the data, but they don’t always mesh to show a comprehensive, well-organized view. All-inclusive views in real time are even more rare, despite being essential for ITIL process owners to make well-informed decisions.
Having this kind of visibility into application performance and key data significantly improves the value of ITIL-based decision making for best practices, while simultaneously improving customer experience and Quality of Service (QoS). With a solution such as the ExtraHop system in place, ITIL process owners can streamline the following processes:
Solutions Processes Service Management
- Availability Management
- Capacity Management
- Change Management
- Event Management
- Financial Management
- Incident Management
- IT Service Continuity Management
- Knowledge Management
- Problem Management
- Release & Deployment Management
- Request Fulfillment
- Service Asset & Configuration Management
- Service Catalog Management
- Service Level Management
- Service Portfolio Management